Flooding

In an emergency

0300 373 3300 even if it is out of hours, this number will put you in touch with our duty officer.

Preparing for flooding

• Sign up for flood warnings on GOV.UK

• Floodline Service on 0345 988 1188

• Find out if you're at risk of flooding in England on GOV.UK.

• Preparing for emergencies - flooding advice.

• Preparing for flooding on GOV.UK.

• Make a personal flood plan on GOV.UK.

Help from the Environment Agency

The Environment Agency operates a flood warning system, giving information to the public, media, emergency services and local authorities.

If flooding is forecast, warnings are issued using the following three easily recognisable codes:

• Flood Alert - Flooding possible. Be aware! Be prepared! Watch out!
• Flood Warning - Flooding expected affecting homes, businesses and main roads. Act now!
• Severe Flood Warning - Severe flooding expected. Imminent danger to life and property.

See flood warnings for Cumbria on GOV.UK.

The Met Office and Environment Agency:

• Flood warnings for England on GOV.UK.

• 5-day flood risk for England and Wales day forecast on GOV.UK.

• River and sea levels in England on GOV.UK.

Alternatively, you can telephone the Floodline Service on 0345 988 1188, 24 hours a day, and listen to recorded flood warning information, or speak to an operator for general information and advice.

We have no legal responsibility to provide assistance to residents during times of flood.

Response to flooding - what we will do

Our approach to provide emergency assistance during times of flooding are as follows:

• We will assist with the dissemination of Environment Agency flood warnings where appropriate.
• We operate a local flood plan in the event of a flooding incident.
• We provide reception centres in the response phase, in line with our Emergency Response Plan.

We have no legal responsibility to provide assistance to residents during times of flood.