Eden District Council Accessibility statement
This statement applies to content published on the www.eden.gov.uk domain. It does not apply to content on service.eden.gov.uk (for example www.selfservice.eden.gov.uk).
Using this website
This website is run by Eden District Council. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without problems
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
Parts of this website are not fully accessible. For example:
- you cannot modify the line height or spacing of text
- many documents are in PDF format and are not accessible
- some documents have poor colour contrast
- some pages and documents are not written in plain English
- some table heading elements are not consistent
- some directory link purpose cannot be determined from the link text alone
We will update the statement when issues are fixed or when we expect them to be fixed.
Eden.gov.uk services
Each service has its own accessibility page, with details of how accessible the service is, how to report problems and how to request information in an alternative format. You can access these pages from the footer inside the service.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email: Customer.Services2@westmorlandandfurness.gov.uk
- telephone: 0300 373 3300.
We will consider your request and get back to you within 10 working days.
Reporting accessibility problems with this service
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, report website accessibility problems on our web page feedback form.
If you contact us with a complaint and you are not happy with our response contact the Equality Advisory and Support Service (EASS).
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
Technical information about this service’s accessibility
Eden District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
Non-compliance with the accessibility regulations
- Ensure all pages have a page title. Failure of WCAG 2.1 success criterion A 2.4.2 Page Titled. We plan to fix this by March 2022.
- Directories: the purpose of each link cannot be determined from the link text alone. Failure of WCAG 2.1 success criterion A 2.4.4 Link Purpose (In Context). We plan to fix this by May 2022.
Content that’s not within the scope of the accessibility regulations
Non-HTML documents published before September 2018 do not need to be accessible, unless users need them to use a service.
Preparation of this accessibility statement
This statement was prepared on 21 September 2020. It was last reviewed on 11 November 2022.
This website was last tested on 23 December 2021. The test was carried out by Eden District Council.