Posted By Julian Scarlett at 03/03/2010 13:00:29
We have recently started using
YouTube to stream video content. Mindful of the need to make sure that people with hearing problems can access that content too I added closed captions using the
captiontube service. All seemed to go well until a colleague noticed that the captions on our first video weren't appearing. Today I have uploaded three more videos from the students of Ullswater and QEGS with closed captions but it seems that the captioning still isn't working. There are complaints being posted on various forums across the Internet relating to the same problem so it's no isolated.
We do care and I do take this seriously. There should be captions but it seems that YouTube have some unresolved issues at their end. Apologies on their behalf. Obviously if this looks like being a long term thing we'll have to look at another way of providing the text for you. In the meantime, if anyone would like a transcript of any of our video content please email web.admin@eden.gov.uk and I'll be only too happy to send you what you need.
Update (04/03/10): it appears that the captions have returned - let's hope it's not a temporary fix.
